1The client requests an appointment and describes the equipment, issue, or service needed.
2On-site or remote support is coordinated depending on the type of work and urgency.
3A technical evaluation is performed to identify the cause of the problem. When possible, the repair is completed during the visit; otherwise, a quote is prepared.
4The client receives a quote outlining the scope of work. Once approved, a 25% deposit is requested to schedule the project and purchase any necessary materials.
5When special parts are required, the quote includes shipping costs. The start of work depends on receiving the materials. International orders can take approximately 3 to 4 weeks.
6Installation, repair, configuration, or maintenance of the system is carried out, followed by testing to confirm proper operation.
7Once the work is finished, the client inspects the installation and signs the service sheet confirming delivery and proper operation of the system at the time of completion.